How do I register and create an account?
Click on 'Create account' link. Fill in all the necessary personal details in the appropriate fields of the 3-step registration process, check the box ''I have read and accept the Terms & Conditions'' and click on the button on the bottom of the registration page.
How is my account verified?
To verify your account you are required to send a copy of your personal documents to support email. For more information on which documentation can be requested from you please check our Terms and Conditions page or contact our Support service.
I am not able to create an account. What is the reason?
Please make sure that you filled all the necessary fields correctly. Check if the e-mail address and password are in the correct format. In case the e-mail address is already used, you might have already an account available in the Casino. For further help please contact our Support staff through our Support page.
I forgot my password. What should I do?
Click on the link ”Forgotten password?” in the Login popup window. A window will pop-up. Write your username in the appropriate field and click on the ''SEND PASSWORD'' button. For further help please contact our Support staff through our Support page.
How do I register?
Account creation is very simple. All you need to do is click on the Register button, on the upper right corner, and fill the registration form with your personal details. You will also be asked to choose a nickname and a unique password.
How do I withdraw funds from my casino account?
In order to withdraw your winnings you should enter the cashier section by clicking on your balance or on DEPOSIT button. Click on the tab WITHDRAW, select your payment method and enter the amount to be withdrawn in the appropriate field. By clicking on the button SUBMIT REQUEST the withdrawal request will be executed. Should you encounter any sort of difficulties while making a withdrawal request, please contact our Support Team for help.
I am not able to withdraw the desired amount. What is the reason?
If you are not able to withdraw the funds from your casino account, the most common reason is that you haven't completed the wagering requirements of the bonus. To read more about the wagering requirements of the bonus please go to our Bonus Terms and Conditions page or the BONUSES section of this FAQ. You might also want to check whether the amount you are trying to withdraw is too low/high than the minimum/maximum amount allowed to withdraw. For any further information please contact our Support Team.
My withdrawal was processed, when will I receive the money?
The time period depends on the payment method you used. For the credit card transactions the processing time is usually from twelve hours to one business day. For more information please check our Terms and Conditions page or contact our Support Team.
Are there any withdrawal fees?
The Casino does not apply any additional fees to your withdrawal. However, a fee might be applied by the bank or the organization behind the payment method.
What payment methods can I use to withdraw funds?
You can withdraw your funds to a refundable Visa credit card or via Wire Transfer directly to your bank account. If you deposited with any of the available online payment solutions, such as Skrill or Neteller, you can use the appropriate account also for collecting your winnings. Please note that the cashier reserves the right to process your withdrawal to the original payment method used for the deposit. In case you deposited with Casino Voucher, you will be paid your winnings on the location where you purchased the voucher.
How can I cancel my withdrawal request?
If you want to cancel your withdrawal request you have to access the Cashier and go to the Waiting withdrawals section, where you will have listed your requests. The withdrawal request can be cancelled if the option CANCEL is available. Otherwise, contact customer support service for more information.
What payment method can I use to withdraw?
At the moment, you can choose to withdraw your funds on the locations or through Wire transfer.
How can I make a withdrawal request?
To make a withdrawal request you must enter your player account and access the Cashier, Withdraw section. Here you can choose between Cash and Wire transfer. If you choose Cash, then you have to choose the location, from the drop down, where you want to receive your withdrawal. A withdrawal IN will be generated and you will have to present it at the location. If you choose Wire transfer, then you will be asked to enter your bank account details and the withdrawal will be processed to your bank account.
How do I make a deposit?
Log in to your account and click the DEPOST button on the top of the page. The cashier section will open and you should click on the DEPOSIT tab. Choose your preferred payment option, enter your desired amount and confirm your transaction by clicking on the DEPOSIT button.
I made a deposit. Are my funds available instantly?
The funds will be available on your account instantly. Some deposit methods might require a longer processing time. Should the funds not be available on your casino balance within minutes please contact our Support Team for help.
Is there a fee on my deposit?
The Casino does not apply any additional fees to your deposits. However, a fee might be applied by the bank or the organization behind the payment method. Therefore the Casino suggests that you check what are the applicable fees, if any, by contacting the bank or the payment method used.
My deposit was declined. What is the reason?
Please make sure you entered all the information (the credit card number and your personal details) correctly. If the information was correct try reloading the page or using a different browser. The most recommended browsers are Google Chrome and Mozilla Firefox. Please note that the deposit may also be declined by your bank due to certain periodical deposit limits, restrictions on online/international payments or for any other similar reason. We advise you to contact your card's issuing bank for more information. If the problem persists please contact our Support Team.
What payment methods can I use?
You can view all of the available payment methods on our Banking page. For more information please contact our support staff through our Support page.
How do I make a deposit?
Log in to your account and click the “Deposit” button in the upper right side of the home page or the 'piggie' button at the bottom of the page in mobile view. Select one of the deposit methods and click on it. Follow the instructions.
How do I make a deposit on the locations?
If you decide to use this payment method, just go to your preferable Casino location and ask the cashier.
What do I do if I have problems carrying out the deposit transaction?
Please contact the Support Service via live chat and explain what has happened or contact them via e-mail to our Support. If an error is encountered, please make a print screen and send it to our colleagues at the e-mail address mentioned above, with the observation that you can't carry out deposit transactions.
Which are the accepted payment methods?
The list of accepted payment methods can be viewed on our Banking page.
What are comp points and how can I collect them?
Comp points are complementary points every player receives during the game. For each bet of 10 EUR (or equivalent in any other currency), you are credited with one Comp point, which can be converted into real money to be either withdrawn or used to continue playing.
What are the wagering requirements of the bonus I received?
The wagering requirements are a condition that must be met before you are able to make a withdrawal request. You have to wager the bonus amount (in some cases also the amount of the deposit) a certain amount of times by placing bets on appropriate games. Some games might not contribute to the bonus wagering requirements in which case the bets placed on them will not be counted for the wagering. Once the bonus is wagered enough times, the wagering requirements are said to be completed. The bonus wagering requirements are usually available in the promotional email that was sent to you in order to claim the bonus, or on our Promotions page. Additional information can be found in our Bonus Terms And Conditions or by contacting our Support service.
What is a bonus?
Bonus is a term used to describe the extra funds that are added to your balance in order to help you increase the chances to achieve bigger winnings. A deposit bonus is basically an added value to your deposit money. The amount of the bonus usually depends on the promotion that offers it. In order to be able to withdraw the winnings derived from the bonus, the bonus must be wagered a certain amount of times. Some bonuses can be withdrawn together with the winnings while others must be returned at the time of the withdrawal request. To read more about our current bonuses please check our Promotions page. To read more about bonus terms and conditions please check our Bonus Terms and Conditions page.