How do I withdraw funds from my casino account?
In order to withdraw your winnings you should enter the cashier section by clicking on your balance or on DEPOSIT button. Click on the tab WITHDRAW, select your payment method and enter the amount to be withdrawn in the appropriate field. By clicking on the button SUBMIT REQUEST the withdrawal request will be executed. Should you encounter any sort of difficulties while making a withdrawal request, please contact our Support Team for help.
I am not able to withdraw the desired amount. What is the reason?
If you are not able to withdraw the funds from your casino account, the most common reason is that you haven't completed the wagering requirements of the bonus. To read more about the wagering requirements of the bonus please go to our Bonus Terms and Conditions page or the BONUSES section of this FAQ. You might also want to check whether the amount you are trying to withdraw is too low/high than the minimum/maximum amount allowed to withdraw. For any further information please contact our Support Team.
My withdrawal was processed, when will I receive the money?
The time period depends on the payment method you used. For the credit card transactions the processing time is usually from twelve hours to one business day. For more information please check our Terms and Conditions page or contact our Support Team.
Are there any withdrawal fees?
The Casino does not apply any additional fees to your withdrawal. However, a fee might be applied by the bank or the organization behind the payment method.
What payment methods can I use to withdraw funds?
You can withdraw your funds to a refundable Visa credit card or via Wire Transfer directly to your bank account. If you deposited with any of the available online payment solutions, such as Skrill or Neteller, you can use the appropriate account also for collecting your winnings. Please note that the cashier reserves the right to process your withdrawal to the original payment method used for the deposit. In case you deposited with Casino Voucher, you will be paid your winnings on the location where you purchased the voucher.
How can I cancel my withdrawal request?
If you want to cancel your withdrawal request you have to access the Cashier and go to the Waiting withdrawals section, where you will have listed your requests. The withdrawal request can be cancelled if the option CANCEL is available. Otherwise, contact customer support service for more information.
What payment method can I use to withdraw?
At the moment, you can choose to withdraw your funds on the locations or through Wire transfer.
How can I make a withdrawal request?
To make a withdrawal request you must enter your player account and access the Cashier, Withdraw section. Here you can choose between Cash and Wire transfer. If you choose Cash, then you have to choose the location, from the drop down, where you want to receive your withdrawal. A withdrawal IN will be generated and you will have to present it at the location. If you choose Wire transfer, then you will be asked to enter your bank account details and the withdrawal will be processed to your bank account.